Cancellation Policy

Fragdiction understands that plans can change. This Cancellation Policy explains how order cancellations are handled for authentic fragrance purchases placed on our website, and how refunds are processed when a cancellation is approved.

For returns after delivery, please refer to our Refund Policy. For authenticity-related concerns, see our Authenticity Policy.

1. Cancellation Before Shipment

You may request cancellation of an order before it has been packed and handed over to the courier. Once an order moves to packing or dispatched status, cancellation may no longer be available.

To request a pre-shipment cancellation:

1. Contact the Fragdiction customer support team as soon as possible at support@fragdiction.com or +91 XXXXXXXXXX
2. Provide your order number and registered email or phone number
3. Confirm that you wish to cancel the full order or eligible line items

If the order has not yet been shipped, we will confirm cancellation and initiate a refund in accordance with Section 3 below.

Same-day or express fulfilment orders may be processed quickly; early contact gives the best chance of successful cancellation.

2. Cancellation After Dispatch

Once an order has been dispatched, it generally cannot be cancelled through Fragdiction alone, as the shipment is already in transit with the logistics partner.

• You may refuse delivery at the doorstep where the courier permits refusal. Return-to- origin charges or handling fees may apply and could be deducted from any refund.
• If the package is already delivered, the request will be evaluated under our Refund Policy rather than as a cancellation.
• Fragdiction cannot guarantee interception of parcels that are already out for delivery.

Attempting to cancel after dispatch does not automatically stop delivery. Please wait for written confirmation from the Fragdiction customer support team before assuming the order has been cancelled.

3. Refund Processing for Cancelled Orders

When a cancellation is approved:

• Prepaid orders: refunds are typically initiated within 5–7 business days to the original payment method
• Cash on Delivery (if offered): no payment collection occurs for successfully cancelled pre-shipment orders; if payment was collected and the order returns, refund timelines follow verification of return receipt
• Bank or UPI processing times may add additional days beyond Fragdiction's initiation of the refund
• You will receive confirmation once the cancellation and refund have been logged by our team

Shipping charges, if separately paid and non-recoverable after dispatch, may be excluded from the refund amount where applicable.

4. Fragdiction-Initiated Cancellations

We may cancel an order in situations including:

• Product unavailability after order placement
• Payment failure, suspected fraud, or incomplete address information
• Pricing or listing errors
• Violation of our Terms & Conditions

In such cases, any amount successfully collected will be refunded according to the timeline above, and you will be notified by email or phone where possible.

5. Contact

For cancellation requests or status updates, reach the Fragdiction customer support team:

• Email: support@fragdiction.com
• Phone: +91 XXXXXXXXXX